This Refund Policy issued under the directives of the Managing Partners at DigiPalla IT Services LLP (hereinafter referred to as “DigiPalla IT” or “the Company”) supersedes previous guidelines to transparently facilitate fair settlement of refund requests initiated by clients regarding payments collected against provided digital services.
Scope and Coverage:
The clauses contained herein govern purchase transactions originated by customers globally for services onboarded or rendered by DigiPalla IT spanning across IT consulting, application development, digital marketing, content creation in addition to supplementary offerings scoped during signed agreements.
Payments and Timelines:
As per standard industry practice governing freelance technology solution providers registered in India operating without upfront deposits, any applicable advances must submitted before project activation, based on agreed payment schedules documenting service-linked installments payable no later than 10 days post completion and client acceptance milestones attained during month-end.
Late fees of 18% per annum shall apply on all overdue invoices with Digipalla retaining right to withhold delivery for breach of payment policies – invocation of which shall annul and void all refund claims automatically without further obligations for company to issue any returns against received or pending PROJECT balances.
Refund Qualification Rules:
To claim refunds, formal requests has to be submitted by officially authorized Point of Contact with company within 30 days from payment realization date – enclosing mandatory correspondence trail evidencing clear communication sent to account manager prior to expiry clearly documenting nature of dissatisfaction hampering productive usage of solutions delivered by Digipalla IT as per contracted scope constraints and limitations excluding scenarios listed separately under non-refundable categories.
Upon verification of eligibility, DigiPalla IT under its sole discretion shall initiate actions within maximum 60 days for processing applicable refunds – restricting total settlement to not exceed 25% of original remittance which client absolves company from remitting back in full given extensive resource allocation, manpower efforts vested over multi month technology development cycles making reversibility commercially unfeasible. Any unique cases opens for evaluation based on individual merits solely the discretion of the management.
Non-Refundable Scenarios:
No refunds shall apply if requests are raised against delivery of customized digital assets like logos, content, design templates or video animations matching documented quality requirements – as ownership and usage rights for such creative installations gets transferred to buyer post completion negating reversibility.
Refunds also stand null and void for training programs, installation services or admin support packages helping clients configure, install, maintain or operate developed solutions – that cannot be retracted or unused once imparted during agreed timeline irrespective of final adoption levels by patrons.
Likewise claims cannot be sought against web hosting, email subscriptions, licenses procurement or third party software plugin costs incurred on behalf of customers that shall continue to remain payable by customer for entire active tenure regardless of interim reactions.
Lastly all bundled offers, discounts or policy exemptions provided on case to case basis cannot be clubbed together with refund settlement else company reserves right to claim full MRP values against rendered solutions.
For all latest updates subscribers must refer the Refund policy hosted online at https://www.digipalla.com/refund overriding previous guidelines as officially applicable.
